Orders & Shipments

Delivery

We offer FREE DELIVERY on orders $60 and over Australia wide. A flat charge of $10 for orders under $60. Express shipping is a flat rate of $15.

Freelancers, our aim is to deliver to you as soon as possible. Please take note that your delivery may take up to 4 business days to arrive within NSW. Orders outside of NSW will take 7-10 business days to arrive.

Once your order is shipped you will receive an automatic tracking number sent to your email address.

For orders with standard delivery or free shipping, we use Fastway Couriers. Fastway require a signature upon delivery, if you are unable to sign for a package, the courier will leave a calling card to arrange re-delivery, or to grant permission to leave the parcek at your front door. Please note that we are not responsible for stolen parcels. For express orders or delivery to parcel lockers/PO boxes, we use Australia Post. You can find details about both of our shipping companies at the links below:

https://www.fastway.com.au

https://auspost.com.au

For international shipping enquiries or if you are having trouble with your delivery and it didn’t arrive within the set time frame, please email us at: info@freelanceshoes.com.au

Returns

Freelancers, we love nothing more than to keep you pleased so we are happy to return or exchange any unworn items within 14 days of purchase over the website (subject to our return & exchange policy).

Return & Exchange Policy

  • Return shipping costs apply to returns and exchanges.
  • Please note that shipping costs are non-refundable.
  • You may return items in their original condition (new, unworn and in its original packaging) within 14 days of delivery for a refund or exchange for online purchases only. For in-store purchases, we offer exchanges or credit notes for change of mind.
  • A purcahse order / receipt must be attached with the item.
  • Refunds apply for all items if the goods are deemed faulty beyond repair, for both online and in-store purchases. 

Return address
39C, 1-3 Endeavour Road
Caringbah
NSW 2229

Processing Returns / Exchange

  • The refund and exchange will be processed upon receipt. This may take up to 7 working days  from when the package is returned to Head Office.