Orders & Shipments

Delivery


We offer FREE DELIVERY on orders $60 and over Australia wide, and a flat charge of $10 for orders under $60. Express shipping is a flat rate of $15.

Freelancers, our aim is to deliver to you as soon as possible. Delivery may take up to 4 business days to arrive within NSW. Orders outside of NSW may take up to 5 business days to arrive. Express orders will arrive within 1-2 days, depending on your location. Please see the link for further details.

Once your order is shipped you will receive an automatic tracking number sent to your email address.

For international shipping enquiries or any issues with your order, please reach out to us via our contact form



Return & Exchange Policy

  • Return shipping costs apply to returns and exchanges, unless you are returning your order in-store.
  • You may return items in their original condition (new, unworn and in its original packaging) within 30 days of purchase for a refund or exchange for online purchases only. For in-store purchases, we offer exchanges or credit notes for change of mind.
  • Please note that shipping costs are non-refundable.
  • A purcahse order / receipt must be provided with the item.
  • Refunds apply for all items if the goods are deemed faulty beyond repair, for both online and in-store purchases. 

AUS Returns


  • Orders can be simply returned via our returns portal. Please click the link below and follow the prompts. 

Returns Portal


  • Orders can also be returned to any of our stores across Sydney for an exchange or refund. Please note that refunds may take a few days to process from the time of return. 

Please remember to attach your invoice with all returns. Please note that shipping costs are non-refundable.



NZ Returns


All New Zealand orders can be shipped back to us at the address below for a refund or an exchange – all you need to do is indicate which shoes you would like to return/exchange on your invoice.

 

Freelance Shoes

39C/1-3 Endeavour road

Caringbah, NSW, 2229


Please remember to attach your invoice with all returns. Please note that shipping costs are non-refundable.